Orders are generally processed in 24-48 hours unless an item is on back order or special handling is needed for specific situations. We will provide a tracking number once your order has shipped to help you anticipate the appropriate delivery date. International shipping takes 7-15 workdays once the package is dispatched from our warehouse. Please allow extra time for weekends and holidays as this will add extra days to the delivery time. If you cannot receive it in 7-15 working days, please do contact us first. We are responsible for the lost packages. If the item arrives damaged, please contact us and we will replace it. Please note that we will not be responsible for any import duties on international orders.
Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 8 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$30 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.